# About Kyuko

Updated: October 24, 2026 · https://kyuko.me/en/about/

> **In short.** Kyuko is a QR-code virtual queue service. Visitors join the queue from their phone without an app, while the business prints a poster, shows called numbers on a screen and sees waiting-time analytics. The service works in the browser; its interface is in Ukrainian and prices are in hryvnias.

## What Kyuko is

Kyuko is a QR-code virtual queue service: visitors join the queue from their phone without installing an app and get notified when it is their turn.

For visitors, it is a poster with a QR code, a number on their phone and a notification when their turn comes. For a business, it is a dashboard in the browser: locations, queues, posters, screens in the waiting area, booking, visitor feedback and analytics. For a general explanation of how virtual queues work, see [What is a virtual queue](https://kyuko.me/en/guides/what-is-a-virtual-queue/).

## Product principles

- The visitor does not need an app: the queue works in the phone browser.
- By default, the visitor enters nothing: no name and no contact details. For each visitor, the service keeps only ticket data; anything more is stored only if the business turns on a form or the visitor books a time slot or leaves feedback.
- Form answers are deleted automatically after 30 days, contact details from a booking after 30 days and feedback comments after 90 days.
- The screen and the notifications never show names or contact details: they show the ticket number, the queue name, the service point and the queue status.
- Prices are in hryvnias, and all plan terms are described on the [Pricing](https://kyuko.me/en/pricing/) page.
- The service interface is in Ukrainian. In English, you can read the home page, the pricing page, the guide to virtual queues and this page.

## Who provides the service

- **Provider:** ФОП Колесник Данило Олегович
- **Tax ID:** 3728303913
- **Address:** Україна, 50031, Дніпропетровська обл., м. Кривий Ріг, Покровський р-н, вул. Талаліхіна, буд. 3
- **Contacts:** The email address is at the bottom of every page of the site.

## Documents

- The privacy policy describes what data the site and the service handle, why and for how long. It is published in Ukrainian only; the link is in the footer of every page.
- The public offer sets out the terms of use, plans and payment. It is also published in Ukrainian only; the link is in the footer.

## How to get in touch

- Dashboard users: the Help section, where you can create a request (a question, a problem or an idea) and talk to support. The dashboard is in Ukrainian.
- Everyone else: the contact details at the bottom of every page of the site.

## Frequently asked questions

### What is Kyuko?

A QR-code virtual queue service: visitors join the queue from their phone without an app and get notified when their turn comes. Read more in [What is a virtual queue](https://kyuko.me/en/guides/what-is-a-virtual-queue/).

### Who is Kyuko for?

For organisations where people wait to be served: car repair shops, beauty salons, clinics, device repair centres and government institutions.

### Is an app needed?

Not for visitors: they use the queue in the browser. The business dashboard also runs in the browser.

### What language does the service use?

The dashboard, the queue pages and the emails are in Ukrainian only. In English, the site has the home page, the pricing page, the virtual queue guide and this page.

### Is there a free plan?

Yes, with no time limit. The limits and the prices of paid plans are on the [Pricing](https://kyuko.me/en/pricing/) page.

### How do I contact support?

In the dashboard, through the Help section. Otherwise, use the contact details at the bottom of every page of the site.

### What data does Kyuko collect?

By default a visitor enters nothing. The full list of data, retention periods and recipients is in the privacy policy, which is published in Ukrainian only; the link is in the footer.

## See also

- [Pricing](https://kyuko.me/en/pricing/)
- [What is a virtual queue](https://kyuko.me/en/guides/what-is-a-virtual-queue/)