# Specialist booking and walk-ins for salons and barbershops

Updated: October 31, 2026 · https://kyuko.me/en/for/beauty/

> **In short.** Kyuko combines specialist booking and walk-ins. Booked clients select services, a specialist or any available, and a time free for the whole visit. Walk-ins scan the QR and wait anywhere. Booked visitors who check in with “I am here” have priority.

## How your salon maps to Kyuko

**Salon structure**

| In your salon | In Kyuko |
| --- | --- |
| Salon or barbershop | Location: your customer address with its own time zone |
| Bookings and walk-ins | Mixed queue with specialist booking, its own QR and numbers |
| Services | Timed services per queue, with multiple services per visit |
| Specialist | Specialist: name, services and local schedule, without overlapping bookings |
| Chair or room | Service point: where clients are called |
| Receptionist | Operator: manages calls and bookings |
| Salon manager | Owner or manager: manages queues, specialists, screens and bookings; only the owner manages the plan |

## Bookings and walk-ins together

1. **Booked client.** Chooses services, a specialist and a time beforehand. From 15 minutes before the visit, taps “I am here” and waits for that specialist to call.
2. **Walk-in client.** Scans the entrance QR, chooses services and a specific or any available specialist, and waits anywhere for a browser or Telegram notification.
3. **One order for both.** Checked-in bookings go ahead of walk-ins. The count ahead includes only clients waiting for the same specialist.

> **Note.** Booking time is a guide, not an exact promise: a previous service may take longer. See [Specialist booking](https://kyuko.me/en/queues/specialist/) and [Walk-in queues](https://kyuko.me/en/queues/live/).

## Specialists and services

- Each specialist has a name, services and schedule. Set individual service duration when they work faster or slower.
- Clients see only times fitting the whole visit and your configured break of up to 60 minutes.
- No double bookings: a specialist’s availability is shared across queues and locations.
- Specialists can share a direct booking link with clients, for example on social media.
- Link a specialist to a staff account to let them view their own bookings.

## Confirmations, reminders and calendar

- With an email address, clients receive confirmation and a reminder one day before. No reminder is sent for bookings made less than one day and two hours before the visit.
- The booking page names the specialist and lets clients reschedule, cancel and add the visit to their calendar.
- Booking needs no app or login: choose services and a time, provide phone or email and accept the rules.
- Email addresses are not verified, so email is an additional channel rather than a guarantee. No SMS. After check-in the ticket uses browser or Telegram alerts.

## When clients arrive

The arrival heatmap shows weekdays and local hours. View waiting time, abandonment and the Staff report assigning visits and feedback to specialists. See [Queue analytics](https://kyuko.me/en/features/analytics/).

## Regular clients

With [client records](https://kyuko.me/en/features/clients/), reception finds a regular client by phone or name, sees past visits and books again with the form already filled in. A salon usually identifies clients by phone and first name. Keep preferences the client should not see in the form in a Staff only field.

## Choosing a plan

Specialist and time booking are on «Business» and «Network». One salon usually needs Business: 1 location, 5 queues; 10 service points, 10 staff seats. Multiple salons can use Network: 5 queues, 10 service points, 10 staff seats per location. Free includes 1 location, 1 queue; 3 service points, 3 staff seats with walk-ins but no booking. See [Pricing](https://kyuko.me/en/pricing/).

## What Kyuko does not include

- Prepayments, deposits and group bookings.
- Multiple specialists for one visit or services performed at the same time.
- Service prices: services have a name and duration.
- A loyalty programme or mailings: client records keep form data and visits, without bonuses or notes. Contact details attached to individual bookings are deleted after 30 days.
- Other interface languages: queue and booking pages are in Ukrainian.

## Frequently asked questions

### Can I book a client with a specific specialist?

Yes. Clients choose services, a specialist or any available, and see times free for the entire visit. Receptionists can also book by phone. See [Specialist booking](https://kyuko.me/en/queues/specialist/).

### Can I also accept walk-ins?

Yes. Mixed queues let walk-ins scan the QR, choose services and a specialist, and join. Checked-in bookings have priority. See [Walk-in queue](https://kyuko.me/en/queues/live/).

### What if a booked client is late?

Check-in remains open for the configured allowance: default 10 minutes, adjustable from 0 to 60. Staff can reschedule if warned. Otherwise the booking becomes No-show.

### Does Kyuko remind clients?

Yes, by email one day before if provided and booked at least one day and two hours beforehand. No SMS.

### Is a booking deposit available?

No. Kyuko does not collect payments or deposits for appointments.

### Do clients need an app?

No. Both queues and bookings open in the phone browser.

### How long are booking contacts kept?

Phone, email and form answers attached to a booking are automatically deleted 30 days after its date. Booking time and status remain.

### Does Kyuko keep a client base?

Yes, if you keep one on Business or Network: a client record stores the marked form fields and visit history and is deleted 24 months after the last visit. See [client records](https://kyuko.me/en/features/clients/).

## See also

- [Booking with a specialist](https://kyuko.me/en/queues/specialist/)
- [Walk-in queue](https://kyuko.me/en/queues/live/)
- [Client records](https://kyuko.me/en/features/clients/)
- [Queue analytics](https://kyuko.me/en/features/analytics/)
- [Pricing](https://kyuko.me/en/pricing/)