# Time booking: choose online and check in on site

Updated: October 31, 2026 · https://kyuko.me/en/queues/booking/

> **In short.** Time booking is for planned visits. Visitors choose a day and time in their browser, then tap “I am here” on arrival to get a number ahead of walk-ins. Accept bookings only or combine them with walk-ins. Available on «Business» and «Network».

## Bookings only or combined with walk-ins

Enable booking per queue in “How the queue works”. Two operating modes accept bookings.

- **Bookings only:** Only booked visitors receive a number. The queue offers booking or opening an existing booking to check in. Visitors cannot join via QR without a booking, but staff can add someone manually.
- **Walk-ins and bookings:** The queue offers both joining now and booking a time. Visitors who book and check in join ahead of walk-ins. Anyone who prefers not to wait for their booked time can join the walk-in queue now.

This page covers time-only booking: equal slots with a configured capacity. When visitors also choose services and a specialist, use [specialist booking](https://kyuko.me/en/queues/specialist/).

## How visitors book

1. **Open booking.** Scan the queue QR code or follow a booking link from a website, social media or messenger. No login or app.
2. **Choose a day and time.** See available times by day, as far ahead as the business allows.
3. **Leave contact details.** Phone is requested by default. The business can request email instead or as well, plus configured form fields and agreement to the service rules and personal data processing.
4. **Get the booking page.** It shows time and location, Add to calendar, Reschedule and Cancel booking. A confirmation email arrives if email was provided.
5. **Arrive and tap “I am here”.** Check-in opens 15 minutes before the booked time. The visitor gets a number ahead of walk-ins.

## What businesses configure

Owners and managers configure each queue’s hours and rules in its Booking section.

**Time-only booking settings**

| Setting | Meaning | Range | Default |
| --- | --- | --- | --- |
| Appointment duration | Minutes between consecutive booking times | 5–240 min | 30 min |
| Simultaneous visitors | Bookings accepted for one time | 1–50 | 1 |
| Booking hours | Bookable hours grouped by days, with breaks | Up to 4 ranges per day | Not set |
| Days ahead | How far ahead free times appear, including today | 1–60 days | 14 days |
| Booking cutoff | How long before the start visitors can still book | From the start time to one day before | One hour before |
| Late-arrival allowance | Minutes after the booked time when check-in remains open | 0–60 min | 10 min |
| Days without bookings | Holidays, closures or repairs, entered as date ranges | Up to 366 days | No |

> **Note.** Changing settings does not cancel existing bookings, even if capacity per time is reduced.

## Booking page and emails

- Visitors can reschedule or cancel before the appointment starts. The booking link stays the same.
- The booking link is a key: anyone holding it can reschedule or cancel. Do not forward it to others. The phone number is partially masked on the page.
- Add to calendar creates an event with the location address and booking link, with a reminder one hour before.
- Each queue allows one pending booking per browser and phone number, or per email when booking uses email only.

Emails are sent only if an email address was provided:

- Booking confirmed: immediately after a visitor or staff member creates the booking;
- Booking reminder: one day before. Bookings made less than one day and two hours before the visit receive no reminder;
- Booking cancelled: when staff cancel. Booking rescheduled: when staff reschedule and select Send an email. Visitors see their own changes on the booking page, so those do not trigger emails.

## Check-in and queue order

Check-in opens 15 minutes before the time and closes after the configured late-arrival allowance. Earlier or later attempts are rejected.

- From the queue page after scanning its QR code. Dynamic queues require the code currently on screen.
- From the booking page when the queue uses printed QR.
- Staff can check in someone without a smartphone using Arrived.
- Checked-in bookings get a number ahead of walk-ins. Booked visitors are ordered by appointment time.
- A booking not checked in before the window closes becomes No-show. In mixed queues the visitor can join as a walk-in; in bookings-only queues they can rebook or ask staff for manual entry.

> **Note.** Appointment time is a guide, not an exact promise: the queue moves in real time and staff may still be busy.

## What staff can do

- Book by phone: owners, managers or operators enter the requested phone or email and confirm the visitor’s agreement to the rules. The visitor booking cutoff does not apply to staff.
- Reschedule to another free time before check-in closes, for example when someone calls about a delay. Send an email informs them of the new time if email was provided.
- Cancel a pending booking at any time. An email is sent if an address was provided.
- The Client field in the dialog finds a regular client: a record from [client records](https://kyuko.me/en/features/clients/) fills the form, and its internal fields appear under Internal · staff only.
- The Bookings page and calling board show daily bookings with time, status, phone, email and form answers. Staff see only queues they have access to.

## Booking links and QR codes

Links and QR in the Booking section gives owners and managers a booking address, a printable QR code in SVG or PNG and a link to the location page.

- The location page lists queues currently accepting bookings. It also states when no bookings are available.
- The queue QR on a [poster](https://kyuko.me/en/features/posters/) also leads to booking: queues with booking enabled offer it on their page.

## Booking analytics

- Booking totals, check-ins, no-shows, cancellations by visitors and staff separately, and upcoming bookings.
- The no-show rate is the share of unchecked-in bookings among checked-in and missed bookings. Cancelled and still-open bookings are excluded.
- Check-in punctuality: early, on-time and late arrivals, plus median deviation from the booked time.
- Booking channel: visitors booking via a link or staff booking by phone, with a no-show rate for each.

See [Queue analytics](https://kyuko.me/en/features/analytics/).

## Booking data

- Phone, email, form answers and consent are stored separately and automatically deleted 30 days after the appointment date. Rescheduling shifts this period. Booking time and status remain.
- Contact data is absent from emails, calendar files, screens and notifications. See the [Privacy policy](https://kyuko.me/en/privacy/).

## Booking and plans

Time booking is on «Business» and «Network», within the plan’s queue limit. It is not on Free. See [Pricing](https://kyuko.me/en/pricing/).

> **Note.** After a downgrade, existing bookings remain: viewing, cancellation, calendar files and check-in still work. New bookings and rescheduling in an unavailable queue stop.

## What booking does not include

- SMS and Viber: booking messages use email. After check-in, ticket notifications use the browser or Telegram.
- Prepayments, deposits, group bookings or a waiting list for occupied times.
- A shared location schedule: booking hours belong to each queue separately.

## Frequently asked questions

### Do visitors need an app or account?

No. Visitors choose a time in the browser, provide the phone or email requested and accept the rules. The booking link stays on their phone and is also emailed if an address was given.

### How do bookings-only and mixed queues differ?

Bookings-only queues issue numbers only to booked visitors; staff can manually add others. Mixed queues also accept walk-ins, with checked-in bookings ahead.

### How many people can book one time?

The configured capacity: 1–50, default 1.

### What if someone is late?

Check-in stays open for 0–60 minutes after the time, default 10. Staff can reschedule before this window closes if the visitor calls. Otherwise the booking closes as No-show.

### Can staff book or reschedule for someone?

Yes. Book by phone creates a booking, and Reschedule changes its time. With an email address and Send an email selected, the visitor receives the new time.

### Does Kyuko send booking SMS?

No. Booking messages use email only if provided. After check-in, the ticket uses [browser or Telegram notifications](https://kyuko.me/en/queues/live/).

### Can I book a specific specialist or doctor?

Yes. [Specialist booking](https://kyuko.me/en/queues/specialist/) lets visitors choose services, a specialist and a time free for the whole visit. The dashboard calls this the service-with-a-specialist booking mode.

## See also

- [Booking with a specialist](https://kyuko.me/en/queues/specialist/)
- [Walk-in queue](https://kyuko.me/en/queues/live/)
- [Queue types](https://kyuko.me/en/queues/)
- [Clinics and labs](https://kyuko.me/en/for/medicine/)
- [Pricing](https://kyuko.me/en/pricing/)