Step-by-step guide
- 1
Create an account
Enter your name, email, password and organisation name, then create the account. You become the owner. The first month is on Business for free without a card, followed by Free unless you choose a paid plan.
- 2
Add a location
In Locations, add a name, address and time zone.
- 3
Create a queue and choose its mode
Choose walk-ins, bookings only or mixed; booking modes require «Business» and «Network». Select a location, queue name and QR address, ticket prefix and service duration. Then configure booking hours and rules, or services and specialists.
- 4
Add service points and your team
On the location page add a counter, bay or room and assign its queues. Invite staff by email and role under Team. Invitations last 7 days.
- 5
Print a poster
Open the queue poster, choose an industry template, optionally edit title and caption, download PDF and place it by the entrance.
- 6
Run the first shift
Staff open the board, choose their service point and tap Next. During service, Done and next completes the visit and calls the next person. If someone is absent, mark No-show before the next call.
What to prepare
- Organisation name and location address.
- Services people queue for, each with its own queue and QR code.
- Counters, bays or rooms from which people are called.
- Email addresses for staff invitations.
- A poster printer; a TV or tablet display is optional.
Location, queue and service point
- Location
- Where you serve people: a branch, salon or room, each with its own address and time zone.
- Queue
- What people come for: a service with its own QR code and numbers.
- Service point
- Where you call from: a counter, bay or room. Staff call visitors from their point.
- How they connect
- A point serves queues rather than belonging to one: one point can serve many queues and one queue can use many points.
Note. Queue QR addresses cannot change after creation, keeping printed posters valid. Choose the address carefully.
Team and roles
| Role | Permissions |
|---|---|
| Owner | Everything: plan, payments, team, queues, screens, bookings, analytics and feedback |
| Manager | Configures locations, queues, points, screens and bookings; sees analytics and feedback; invites operators; cannot pay for the plan |
| Operator | Uses the board: calls, completes visits, adds tickets, changes queue status and manages bookings; cannot see settings, analytics or feedback |
- Managers invite operators only; owners assign other roles.
- Invitations last 7 days. The link appears once; a new invitation to the same email cancels the previous one.
- A failed invitation email does not invalidate the invitation. Share its link manually if needed.
- Staff limits include members and active invitations: 3 on Free, 10 on Business, 10 per paid location on Network.
Screens, forms, booking and feedback
- Use Connect screen in Screens or on the location page to show calls. See TV displays.
- To collect visitor data, set up fields in the Client fields list and build the form in the queue card. See Walk-in queue.
- To remember regular clients, mark fields Save in client record and choose how to identify a person on the Clients page. See client records.
- Choose a booking mode in How the queue works and configure Booking. See Time booking and Specialist booking.
- Feedback collection is on by default and can be disabled per queue. See Visitor feedback.
- Screens, dynamic QR, forms, booking and client records require Business or Network; feedback is on every plan.
Check before launch
- Scan the QR on your phone and join to see your number and place.
- Tap Next on the board: the ticket shows Your turn and the service point.
- Enable browser or Telegram alerts on the ticket. On iPhone, Telegram is the simplest option.
- Tap Done: the number leaves the board and the feedback form appears on the ticket.
What Free includes
Free has no time limit: 1 location, 1 queue; 3 service points, 3 staff seats and 1 month analytics history. Screens, dynamic QR, forms and booking are not included. See Pricing.
Frequently asked questions
Do I need to install anything?
No. The dashboard runs in Chrome or Edge 111+, Safari 16.4+ and Firefox 128+. Visitors also need no app.
What equipment do I need?
A printer for the poster or a screen for the QR, and the visitor’s phone. An optional display can use a TV, monitor or tablet.
How many queues can I create?
1 on Free, 5 on Business or 5 per paid location on Network. See Pricing.
Can I change the QR address after creating a queue?
No. The address uses 3–40 Latin characters and stays fixed so printed posters keep working. Choose carefully beforehand.
How do I invite staff?
In Team, tap Invite and enter email and role. The invitation lasts 7 days; share the link manually if the email does not arrive.
Is there a trial period?
Yes. Your first organisation gets Business free for a month without a card, then the time-unlimited Free plan. Choose paid when you need more queues, screens or booking.
Where can I get help?
Use Help in the dashboard to send a question, report an issue or share an idea and message support. Outside the dashboard, see About Kyuko.
Create your first queue for free
Free plan: 1 queue and 3 service points. Paid plans are there when you need more.